City Of Agoura Hills: Clean Power Alliance Billing Discrepancy

Press release from the City of Agoura Hills:

February 3, 2022

Clean Power Alliance (CPA) customers may notice two CPA generation charges on their January electricity bill rather than one. Due to a coordination issue between CPA’s billing manager Calpine and Southern California Edison (SCE) the customers’ bills include the December 2021 SCE delivery charge but did not include a CPA generation charge.

The current January 2022 includes both December 2021 and January 2022 CPA generation charges, as well as the January 2022 SCE delivery charge. These do not represent incorrect or duplicate charges.

For clarification the generation portion of the bill (Energy Charge) is used to pay for the electricity itself, while the delivery portion (Minimum Delivery Charge) is used to pay for the transportation of the electricity over CPA's grid and distribution maintenance. Additionally, CPA provided a sample billing sheet to cross reference your December 2021 and January 2022 generation and billing charges.

Customers who feel there may be errors in their monthly bill, or has questions about their bill, can contact Clean Power Alliance at (888) 585-3788 (TTY 323-214-1296) or customerservice@cleanpoweralliance.org.

Customers who need to make alternative payment arrangements may contact Southern California Edison (SCE) directly at 800-950-2356. Customers will not be charged a late fee or other penalties for delayed billing periods.

Based on their income, customers may qualify for discounted electricity bills through the CARE or FERA programs. To enroll or for more information, visit www.SCE.com/CAREandFERA or call (800) 798-5723.

This press release was produced by the City of Agoura Hills. The views expressed here are the author’s own.