EBT Outage Planned For Californians On Food Welfare, Benefits

CALIFORNIA -- State officials reminded Californians that the Electronic Benefit Transfer, a vendor for its public assistance and welfare programs, would see a 24-hour outage this weekend. The outage is scheduled from 11 p.m. Saturday to 11 p.m. Sunday.

During this 24-hour period, EBT cardholders with the CalFresh and CalWORKs programs will not be able to use their EBT benefits and will not be able to access the EBT client website at ebt.ca.gov, officials said.

Officials urged EBT cardholders to plan ahead for shopping needs and to get cash.

After 11 p.m. on June 24 cardholders will be able to use their EBT card again and access information online via the EBT client website.

Notices regarding the EBT outage have been mailed to clients and posted in social services offices.

This state scheduled, one-time EBT outage is required to support the transition of EBT vendor services from Conduent (formerly Xerox) to Fidelity Information Services, officials said.

For questions regarding EBT cards, benefits and/or the outage, clients may contact the state EBT Customer Service Help Line at 1-877-328-9677.

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