Opinion of Sid: How to Complain Successfully to Comcast/Xfinity!

Dear reader: Don't know how to best get your problem solved that you have with Xfinity? My best results are by writing to these two CEO's, Tom and Charlie. It can't hurt to try! Good luck! -Sid:

From: Sid Colton <s220sid2@gmail.com>
Date: Sun, Nov 21, 2021 at 8:04 AM
Subject: Customer "Service"???: For the dozens of hours you had me working to help Xfinity straighten out your messes ... if you pay those at $10 per hour, that would come out to be about $400, at least. A reasonable portion of that is owed me, without question!
To: <Tom_Karinshak@comcast.com>, <Charlie_Herrin@comcast.com>
Cc: GovernorsOffice@illinois.gov, AttorneyGeneral-Elect Kwame Raoul <info@kwameraoul.com>

8:00am CST Chicago Illinois
Sunday November 21, 2021

Dear Charlie and Tom,

I am thrilled to have found and successfully switched to T-Mobile for my mobile-phone service, as of this past week!

However I need to insist that you send me compensation for the dozens of hours that I needlessly helped you operate your company by being on the phone line with Xfinity to help you straighten out your Xfinity messes. Those messes are stunning in their depth and variety; and also in the completely-awful customer "service" you offer to those who happen not to know they can email you.

So, I ask you to credit my account 773 xxx-xxxx (only mobile-phone service) for whatever the remaining balance is ... I believe somewhere about $68.60.

However, for the dozens of hours you had me working to help Xfinity straighten out your messes ... if you pay those at $10 per hour, that would come out to be about $400, at least. A reasonable portion of that is owed me, without question!

During this holiday and religious season, I strongly recommend that you consult with the clergy of your choice, to see how you can change your customer service, to improve it by at least 1000-fold!

Happy Thanksgiving,
Sincerely,

Sidney Colton / xxx xxx xxx xxx /
University of Chicago alumnus; lifetime staff of UChicago; lifetime resident of UChicago neighborhood

Charlie Herrin, Chief Customer Experience Office1701 JFK BlvdComcast CenterPhiladelphia, PA 19103Charlie_Herrin@Comcast.com

Tom Karinshak, Executive Vice President, Customer Service (cable), Tom_Karinshak@Comcast.com

NOTE: Six hours after I sent this email, Comcast/Xfinity phoned me. They reduced my final bill from $105.40 to ... $0.00 -Sid, 11/22/2021