Wowing Your Customers workshop

In keeping with its mission to help improve customer care, Customer Care News magazine will co-sponsor a half-day workshop for restaurant and hospitality workers, servers, supervisors and managers, titled, “Wowing Your Customers,” on March 19.

The Wowing Your Customers workshop is presented by CCN Learning Resources, Enhanced Solutions in Customer Service, and is sponsored by Customer Care News magazine, The Art Institute of Michigan and Logi-Serve, LLC. The workshop is being held at ’s campus at 28125 Cabot Dr. in Novi and is
geared toward all restaurant and hospitality workers, servers, supervisors and managers.

Registration begins at 8:15 a.m. with continental breakfast provided by The International Culinary School at The Art Institute of Michigan. The workshop follows from 8:45 a.m. to 11:30 a.m.

“The focus of this course is to provide employees with a strong understanding of the role and value exceptional customer service plays in making an organization successful. Emphasis is placed on how employees’ attitudes, communication and behavior affects customer satisfaction,” sayid Dr. Keith Levick, director of CCN Learning Resources and associate publisher of Customer Care News magazine.

Levick, currently the CEO of Goren and Associates (an education, executive coaching and consulting firm), has more than 30 years of experience in the training and
coaching field and will lead the workshop. The one-day workshop offers participants the opportunity to recognize the value and benefits for consistently delivering exceptional customer service; identify customer service busters and how they affect the entire organization; learn how to avoid being “hooked” by a difficult customer; and learn several skills and techniques to manage the difficult customer.

Pre-register for the seminar by March 12 and pay only $85 per person. At the door, registration is $125 per person. To register, call 888-438-9528 ext. 808 or go online to www.customercarenews.com/special-event. Special corporate pricing is available: Gold Package: $60 per person with 10+ employees from one company and Silver Package: $65 per person with 5-9 employees from one company.