City Of Minneapolis: Traffic Control To Test Adding Overnight Response For Urgent Parking Calls

Press release from the City of Minneapolis:

September 30, 2021

On Oct. 4, the City of Minneapolis will launch a pilot program to explore the possibility of Traffic Control rather than the Minneapolis Police Department (MPD) responding to parking problem calls 24/7. Traffic Control already responds during the day. The goals of this pilot are to free up MPD time and resources spent on parking calls, improve service experiences and reduce duplicate services, while responding to urgent parking complaints on time.

Traffic Control is adding an overnight (11 p.m.–7:30 a.m.) shift Mondays through Fridays besides its regular hours. Staff will respond to urgent 911 and 311 parking-related complaints submitted during those hours.

Currently, both Traffic Control and MPD respond to calls about parking problems. This pilot will determine the resources needed for Traffic Control to take all of these calls 24/7.

Report a parking-related complaint by calling 311 during business hours (7 a.m. to 7 p.m. Monday–Friday) or by submitting your complaint on the City website any time.

This is a service change aligned with the City’s work around seeking alternatives to police response. The goal is to reduce administrative capacity for police and improve service experiences. Results of the program will be assessed throughout the year. Visit the City website for more information about alternatives to police response.

This press release was produced by the City of Minneapolis. The views expressed here are the author’s own.