Frontenac Pulls Out of New Police Dispatching Center

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Seven months into operation, the West Central Dispatch Center, which handles radio dispatching services for , Town and Country Police, Frontenac Fire and Frontenac Police, is losing one of its partners.

Effective November 1, the Frontenac Fire Department will work through Central County Fire Alarm, which handles dispatch for fire and ambulance agencies around West St. Louis County, including the .

Frontenac Fire Chief Jack Trout said when his agency joined the WCDC, the hope was that other fire agencies would join, but talks with other departments, including Glendale and Ladue, did not lead to membership.

Trout said the change will mean smoother service for the remaining agencies in the WCDC (all police), and will save his department time and money. General Manager Robert Heimberger said the time from the receipt of a call to dispatch is currently at 35 seconds, regardless of whether it is a police or fire case.  The center gets on average a single fire call per month, meaning a dispatcher may go between 6-7 months per fire call, which require a different set of discipline and training. It all adds up to a difficult workload which would also take that dispatcher away from being available to handle other calls.

Heimberger added that the WCDC supported Frontenac Fire's move to Central Dispatch and isn't ruling out dispatching for fire services in the future, but said there are no immediate plans to add any law enforcement agencies to the consortium.

DOLLARS AND SENSE

The loss of one agency means a $30,000 reduction in the WCDC's budget, and the reduction of one dispatcher, from 13 to 12. Heimberger told the Executive Board Wednesday that the final dispatcher to fill that 12th position had been hired.

Heimberger said the St. Louis County Emergency Communications Commission decided Thursday to refund $300,000 of the West Central Dispatch's startup costs.

 Related Topics: Creve Coeur Police, Frontenac Fire, Frontenac police, West Central Dispatch Center, and town and country police