Police Involved in Dry Cleaning Fiasco That Left Couple Out A Suit

Jenny Kyle says she doesn't have much of a need for dry cleaning. Just like her husband doesn't have much of a need for wearing a suit. Both happen about 3-4 times a year. But she's run into a problem with a Manchester dry cleaner that now has the police and the Better Business Bureau involved, and left Kyle angry and out of a suit.

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Kyle said dropped off her husband's suit to be dry cleaned at Dry Clean Spot in early January. She says that it was supposed to be ready January 18, but when she went January 23, was told it had been misplaced.

A week later, she contacted the company again, learned the suit was still missing and that it would be replaced and that a police report had been filed. A week after that, Kyle was told by a representative of the business that a claim had been filed with the cleaner's insurance company. She later filed a Better Business Bureau complaint. 

A man who was identified as a co-owner of the business told Patch that on January 16, items were taken and that he was waiting on checks from his insurance company. He said he believed Kyle had been contacted, but also backtracked in a brief conversation with Patch at the store.

Manchester Police tell Patch that approximately 80 pieces of clothing were reported by the business as missing. 

"There's really no beginning or end to this," Manchester Police Captain Charles Hunn said. "We don't know if it was lost in transit, if it was lost there or if it was lost in Brentwood where they do the cleaning.

Kyle said she hasn't heard from the dry cleaner since she filed the complaint, which asks for a replacement suit pant and jacket valued at $330, plus the cost of alterations and a refund of the $5.66 Kyle paid for the dry cleaning.

The dry cleaner didn't respond by a March 25 deadline set by the BBB and the man identified as the co-owner told Patch he wasn't aware of every BBB complaint. The BBB has now given the business a new deadline of April 9 before it will try to contact the company to mediate the dispute, although there is nothing legally requiring the company to respond to the complaint.

In a previous phone interview with Patch, Kyle said she understands that "things happen," but was angry, and knows she won't use the company again, even if the matter is resolved.

"It's really nothing special," she said of the suit, while adding that she hoped she didn't need to find money for a new one for her husband.