MTA Unveils New And Improved Nanuet Metro-North Station

NANUET, NY — Commuters can spend a lot of time every year waiting at the train station. For MTA riders in Nanuet, that part of the journey is now a little more pleasant.

MTA Metro-North Railroad President Catherine Rinaldi officially opened the rebuilt platform shelter at the Nanuet Station on Thursday. The station now features modern amenities to improve passenger communication and the rider experience.

The upgrades are dedicated in memory of Orrin Getz, the former Vice Chair of the Metro-North Railroad Commuter Council. The Nanuet Station is the Pascack Valley Line’s busiest station in New York, with approximately 600 daily customers prior to the COVID-19 pandemic.

"A modern, attractive and clean station is an important part of the Metro-North customer experience," Rinaldi told those gathered. "Part of that improved customer experience is largely owed to the efforts of Orrin Getz, a leading voice for all Metro-North riders, but especially for West of Hudson riders, being a Pascack Valley rider himself. The shelter has been deservingly dedicated to Orrin, in recognition of his accomplishments and years advocating for improved service on behalf of his community."

The shelter welcomes riders with new benches with USB connections, LED lights, a fully glass enclosed waiting area, heating, a wooden ceiling and directional signs on the exterior of the new shelter. The platform shelter has been redesigned in accordance with the Americans with Disabilities Act.

Communication and security enhancements include the installation of a new speaker and camera inside the shelter and "Help Points" — sleek metal enclosures that contain an emergency call box with a direct line to MTA Police Department (MTAPD) and are topped with a high intensity LED beacon that provides high visibility and helps deter potential crime.

Additionally, as part of the Customer Service Initiative, crews have installed a kiosk that displays real-time train departure information.

The Customer Service Initiative, known as CSI, is a part of the "Way Ahead plan," Metro-North’s strategic plan that includes initiatives designed to set new standards for safety, reliability and customer service.

"Orrin Getz dedicated decades of his life to advocacy on behalf of Rockland County commuters and is exactly why I asked for this shelter to be named in his honor," Rockland County Executive Ed Day said. "Rockland County looks forward to continued collaboration with Metro-North and New Jersey Transit to further improve service on the Pascack Valley line and revitalize other stations in our County, because as we know much, much more needs to be done for our beleaguered Rockland commuters."

Both the station shelter work and the real time information upgrades are funded through the MTA’s capital program. The shelter work was performed by Pleasant Contracting Corp., a Staten Island-based contracting company that participates in the MTA’s Small Business Mentoring Program.