Drivers: Prevent Breakdowns, Save Money

From: the East Penn Region, of AAA East Central, an affiliate of AAA and the Pennsylvania AAA Federation:

Fifty-four percent of American drivers report they have decided to keep an existing vehicle rather than invest in a newer one, according to a recent AAA survey. In addition, many drivers are foregoing routine vehicle maintenance to save money now, knowing they risk higher repair costs in the future. These findings make it more important than ever for drivers to develop a trusted relationship with a professional auto repair facility.        

AAA Automotive experts believe the best way to save money over the life of a vehicle is to choose a high-quality, full-service repair shop and allow them do all of the necessary maintenance and repair work.   

“Drivers can take comfort in the knowledge that their vehicle will be serviced by trained professionals who can identify any potential problems,” said Joseph Fosko, approved auto repair manager.

“This helps prevent breakdowns, and often saves money by allowing drivers to make a small repair now rather than a much bigger one later," he said. “As a repair shop’s technicians get to know a vehicle and its owner, they can also give valuable advice on any upcoming work that will be needed,” continued Fosko.

The best time to look for a repair facility is before one is needed.

AAA Automotive experts recommend that drivers consider these areas when selecting a repair shop:

• Dealer service departments are very familiar with common problems on the makes of cars they sell. Dealers also have factory-trained technicians, and are keenly aware of technical service bulletins or other special service advisories.

• Quality independent repair shops may be slightly less expensive than dealers, and tend to have higher overall customer satisfaction. In addition, customers at independent repair shops are more likely to deal directly with the owner or technician, making it easier to develop relationships with the people who service their cars.

• Some independent repair shops specialize in certain vehicle makes or specific vehicle systems. By focusing on a limited part of the market, these shops can provide very efficient and effective service.  

• A clean, well-organized repair facility reflects attention to detail and an effort to maintain a professional image.

• The facility should have a comfortable waiting area and clean restrooms. Many shops now have pick-up and drop-off service for the convenience of customers.

• The facility should employ qualified technicians who receive ongoing training in the latest technology. Certifications from the National Institute for Automotive Service Excellence (ASE) are often posted, and dealerships may display vehicle manufacturer service training credentials. Collision repair shops often have certificates from training offered by the Inter-Industry Conference on Auto Collision Repair (I-CAR).

• A good repair shop will have up-to-date service equipment and repair data. The amount of information necessary to repair modern cars can no longer be effectively contained in paper manuals. Quality shops today have Internet access to repair information or an on-site service information library of CD/DVD ROMs.TOP 10/3333

• Time in business can be a good indicator of a repair shops quality. Checks with the Better Business Bureau and state department of consumer affairs or Attorney General’s office will provide information on the shop’s handling of any consumer complaints. 

• Selecting a quality repair facility that offers discounts on needed services is an excellent way to stretch repair dollars in this uncertain economy. Drivers who pay for repairs with a credit card may want to consider using the AAA Member Rewards Visa card, whose reward points can be redeemed for $55 vouchers good towards auto repairs at any AAR facility.

The East Penn Region, of AAA East Central, an affiliate of AAA and the Pennsylvania AAA Federation, has more than 280,000 members throughout its service area which takes in all of Lehigh County, and part of Bucks, Carbon, Chester, Montgomery and Northampton Counties.