On November 7, InnoVision Technology Awards honored Greenville County Library System (GCLS) with a Community Service Award for 2012. This award recognizes an organization for establishing and/or supporting innovative, technology-based projects and programs that improve the quality of life for an Upstate or Greater Midlands community. With the implementation of Innovative Interfaces’ Millennium and Encore products, the Library revolutionized the experience of Library users — allowing them to discover new information within our vast collection — by consolidating library products from multiple delivery platforms into one easily usable catalog.
Innovative Interfaces’ Millennium and Encore products utilize a catalog search method (similar to Google) that produces a list of items in various formats along with select database articles, eBooks, government documents, images and more. With this technology, patrons’ catalog search results also include related Library programs. For example, a search for a book on ‘computers’ will return library materials on computers, database articles about computers and upcoming library programs related to computers, such as computer literacy classes offered at multiple Library locations as well as a recent series of Employment Readiness programs.
Over half of Greenville County residents have a library card. In FY12 these library users presented over 246,000 information requests in person, by phone, mail or live chat to library employees. With this large number of inquiries and people coming to the library for assistance in their search of resources, the Library offers convenience, 24/7 access and tailored information to meet their needs. Through new single-search discovery technologies, GCLS is able to increase the awareness of its offerings in the form of learning opportunities and of resources that support workforce development and economic development among job seekers and entrepreneurs.
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For additional information, call 527-9240 or visit www.greenvillelibrary.org.
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