Houston Public Works Warns Customers Of Unauthorized Website

HOUSTON, TX – The Houston Public Works Customer Account Services office has issued an alert to water utility customers about a suspicious website claiming customers can pay water bills online quickly and securely.

City officials said a number of utility customers reported making payments online through the website Doxo.com. Those payments have not been received by the city of Houston. City officials said customers also claimed they’ve tried contacting representatives through the website but haven’t received any answers.

Doxo.com is a third-party website that claims to allow people to pay their bills online. Public Works officials said that Doxo.com has not been authorized by the city of Houston to accept any form of payments on its behalf.

The only official website for customers to make payments for water bills is www.HoustonWater.org.

The Better Business Bureau is aware of the confusion regarding services offered by Doxo.com, and customers have been told those payments will not post to their city of Houston water account, officials said in a press release.

Customers complained to Public Works after their accounts became delinquent or incurred fees, officials said.
Officials are asking residents to contact Customer Account Services of the billing issue with Doxo.com by calling 713-371-1400.

Customers can also pay their water bills by phone (713) 371-1400, set up payments directly through their bank, or pay in-person at HEB, Fiesta, Kroger’s and other authorized storefronts throughout Houston.

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