Coronavirus: Washington Transportation Customer Service Centers Close Temporarily

Press release from the Washington State Department of Transportation:

March 20, 2020

Customers encouraged to use self-service options available online and over the phone

SEATTLE, WA – To ensure the safety of employees and customers, the Washington State Department of Transportation will temporarily close the Good To Go! walk-in customer service centers. The closures, which begin after Saturday, March 21, will remain in effect until further notice.

Customers who use the Seattle, Bellevue, and Gig Harbor Good To Go! locations can manage almost every aspect of their accounts online at MyGoodToGo.com, and over the phone using the automated menu.

The call center will remain open, so customers can still speak with a live representative. Customers who want to pay their tolls using cash can do so online or over the phone using a prepaid debit card or by mailing in a cashier’s check. Checks can be mailed to Good To Go!, P.O. Box 300326, Seattle, WA 98103.

If any issues arise due to the potentially limited services, customers should contact the Good To Go! call center. Customers concerned about paying their tolls on time are encouraged to learn more about the penalty forgiveness program. Qualifying customers can have their late fees and civil penalties dismissed when they pay their original tolls.

WSDOT will continue to work with state officials to determine when the customer service centers can reopen. However, the priority remains keeping employees and drivers healthy.

This press release was produced by the Washington State Department of Transportation. The views expressed here are the author’s own.