Puyallup Confirms Utility Billing 'Data Security Incident'

PUYALLUP, WA — A ransomware attack on a utility billing vendor may have compromised the data of some Puyallup residents.

The City of Puyallup says they've just become aware of an attack on their billing vendor, Automatic Funds Transfer Services, Inc (AFTS), which happened sometime overnight between Feb. 3 and 4.

The city uses AFTS services to print out and mail utility billing statements. As a result, hackers may have access to some residents private data, including:

• The resident's name
• Their utility bill account number
• Their address
• Billing amounts

The city says no other data should have been compromised, and that their network remains secure.

AFTS is attempting to retrieve all the stolen information, and the attack has been reported to the police and FBI, who are investigating.

Anyone with further concerns about the hack or what data may have been lost, can contact Puyallup's Utility Billing & Customer Service Line at (253) 841-5550 or by emailing copbilling@puyallupwa.gov.