Storm Power Outages Impact Comcast Service in Issaquah and Sammamish

Issaquah and Sammamish residents and businesses continue to be without power due to the bomb cyclone that impacted the East Side, which in turn is affecting the Comcast network. Comcast technicians have made significant progress with 97% of the company’s network that was impacted by power outages in Western Washington now restored.

However, some customers in Issaquah and Sammamish are still experiencing service disruptions, and the company is prioritizing network repair in this area. Comcast’s technical teams are closely monitoring power restoration in Issaquah and Sammamish, and are ready to act as soon as they receive safe access to damaged sites.

In some situations, power may be restored to homes in Issaquah, but Xfinity and/or Comcast Business services are still not working. This is because Comcast continues to repair additional damaged cable lines, and, or the electricity that powers the company’s network has yet to be restored. Please note that the location of a power outage impacting the Comcast network may be outside the immediate area.

If power has been restored to the home but Issaquah residents still do not have Comcast services, the company recommends that you try restarting or resetting your devices, including wireless gateways, modems, routers, and cable boxes. Comcast understands the frustration and inconvenience this situation has caused, and the company is committed to resolving it as quickly as possible.

Disclaimer: Andy Colley is a senior director and copywriter for Comcast NBCUniversal.