City Of Tucson Website Back Up After Outages Over Two Days

TUCSON, AZ — The city of Tucson's website was back up and running late Thursday morning after being out since Wednesday afternoon, the city announced.

The city has brought in a third party to investigate "unusual activity" in its systems, the city said in a news release.

Even though the website was working Thursday, residents should expect temporary outages going forward as the city works to protect the safety of city systems and information, the city said in the release.

Those outages will include the city website and its bill payment portals.

The initial outage took out the city's payment portals and its water billing system. This stopped the city from accepting electronic payments from customers or accessing customer information during the outage. Because of the outage, Tucson Water said it would suspend all shutoffs for customers who hadn't paid their bills until Tuesday, at the earliest.

"The City understands that this disruption in service has caused an inconvenience to the public as they attempt to pay bills, access permits, and perform other customer service related functions, " Tucson said in a news release.

Tucson Water promised to communicate with customers who were behind on their bills before shutting off their water.

Tucson urges its residents to call the city's customer service lines if they can't make payments or access other online services. You can reach the City of Tucson Resource Line at 520-791-2540. The Tucson Water’s Customer Solutions Center can be reached at 520-791-3242.