Thousands Of West Coast Verizon Users Report Service Outages

CALIFORNIA — Thousands of Verizon users across the West Coast reported service issues Wednesday afternoon.

The majority of impacted customers should have had their service restored by early Wednesday evening, according to Liz Maly, Local Area Communications Manager for Verizon Consumer Group. The issues were caused by a fiber issue in the core of the network, Maly said.

"If any customer is still experiencing lingering issues, please restart your device. We apologize for any inconvenience this may have caused," Maly said.

Reports on Downdetector began to skyrocket just after 12 p.m. Wednesday. By around 1:40 p.m., the number of reports peaked at 23,949. Verizon typically sees just 116 reported service issues at that time of day, according to Downdetector.

Issues with mobile phones accounted for 96 percent of Wednesday's outage reports, according to Downdetector. The majority of issue reports came from Los Angeles; Sacramento, California; Phoenix; Denver; Las Vegas, Nevada; and other West Coast cities.