United Airlines CEO Scott Kirby Vows To Keep Passengers Safe After Multiple Mishaps

By CBS News, CBS San Francisco

March 18, 2024

United Airlines CEO Scott Kirby is vowing to keep passengers safe after a series of mishaps at the carrier, including the latest incident in which a flight from San Francisco to an airport in Medford, Oregon, was found discovered to have a missing panel on its fuselage.

Kirby pledged in a letter sent to customers on Monday morning, saying the airline is reviewing each incident to understand what happened.

"Unfortunately, in the past few weeks, our airline has experienced a number of incidents that are reminders of the importance of safety," Kirby wrote. "While they are all unrelated, I want you to know that these incidents have our attention and have sharpened our focus."

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