Hundreds Of Unwanted Amazon Packages Pile Up On San Jose Woman's Door: Reports

SAN JOSE, CA — Most people are excited when they see a package arrive at their door. But if hundreds of unexplained packages arrive for over a year, it’s quite a different story.

That’s what happened to a San Jose woman, known by her pseudonym Kay, who received truckloads of packages containing unwanted faux-leather car seats from a Chinese online seller called “Liusandedian,” according to an ABC7 report. Many customers returned the orders, complaining that they didn’t properly fit on their car seats. For reasons unknown, Liusandedian put Kay’s San Jose address on their return labels, leading to a deluge of unwanted boxes.

To make matters worse, consumers had to pay to send them back, a violation of Amazon rules that U.S. vendors must provide either a returnless refund or provide a pre-paid international shipping label within two days of the return request. One return cost at least $124 on top of the original $129 price, according to one of several one-star Amazon reviews reviewed by ABC7.

Kay told outlets she initially thought it was a single wrong package, but they soon started to pile up quickly, even though she refused delivery for several. She said she tried contacting Amazon “countless” times and filed six separate complaint tickets to Amazon, but said she was assured each time that it would stop, and that she should either donate the packages, give them away, or return them to FedEx or the post office.

“Why is it my responsibility to get rid of this, when your seller is not following your rules, Amazon?” she told ABC7.

Amazon issued this statement following the ABC investigation: “We'd like to thank ABC7 On Your Side for bringing this to our attention. We've apologized to the customer and are working directly with her to pick-up any packages while taking steps to permanently resolve this issue."

After issuing the statement, Amazon finally removed the boxes from Kay’s home Tuesday morning, according to ABC7.