You Can Now Ask "Live Chat" Questions on County Website

The Contra Costa County website now has a "live chat" feature on weekdays that allows residents to ask questions to county employees and get "prompt answers," county announced Friday.

"I’m excited by a new online service to help residents get quick answers to questions about the County," Gioia said in a statement. "What kinds of questions? Well, what do you want to know? Maybe things like 'Where do I go for a building permit?' 'What do I do about barking dogs?' 'Is there a bus to the Martinez hospital?' 'Where do I vote?'"

 "The possibilities are endless," he said.

The county library system has had the same feature for years, he said.

It will be staffed from 8:30 a.m. to 5 p.m., Mondays through Fridays.

"For now, the chat feature is being operated as a trial run," said Gioia, whose district includes El Cerrito. "If it’s successful, the County will make it permanent."

"Try it out and let us know what you think," he said. "User feedback is important to knowing what’s working and where to improve."