Travelers "Beyond Frustrated" By Southwest Airlines Cancellations: "It's Been Hell"

CBS Los Angeles

December 27, 2022

The winter storm that disrupted travel plans over the weekend and created an epic pile-on of flight cancellations for Southwest Airlines left the carrier's passengers "beyond frustrated," as one put it to CBS DFW. Thousands of families were stranded, with some waiting days to board planes.

Southwest customers at Dallas Love Field expressed disappointment, frustration and anger Monday after facing multiple flight delays and cancellations since before Christmas.

Talia Jones, a Southwest Air customer, told CBS DFW she was "beyond frustrated and hurt because I can't see my dad. So yeah, it's very disappointing."

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