Connecticut Officials Warn Homeowners About Scammers Posing As These Professionals

CONNECTICUT — Connecticut officials are warning homeowners to be wary of unsolicited offers for roofing inspections and repairs, following a surge in complaints tied to potential scams.

The state Department of Consumer Protection (DCP) reported receiving 91 roofing-related complaints in the first half of 2025. In 2024, the agency logged 285 complaints, following 247 in 2023. Reports included concerns about incomplete work, poor installations, and door-to-door solicitations after storms.

DCP Commissioner Bryan T. Cafferelli said summer is a common time for door-to-door roofing offers, especially after severe weather, but homeowners should be cautious.

“Especially after a storm, these ‘roofing companies’ will visit neighborhoods and offer to inspect roofs for potential damage,” Cafferelli said. “Be cautious of unsolicited offers and instead take your time to research and hire a registered professional.”

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Kristen Johnson, spokeswoman for the Better Business Bureau Serving Connecticut, said many scams begin when a contractor “just happens to be in the area” and offers an unrequested estimate.

“If you feel pressured to make a decision on the spot, that’s a red flag,” Johnson said.

The BBB has received reports from homeowners who said workers appeared at their door claiming to see damage from a neighbor’s roof, offering a free inspection. Others reported paying deposits for projects that were never completed.

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Officials urge homeowners to take the following precautions when hiring a roofing contractor:

• Research the company: Don’t agree to services without verifying credentials. Write down unsolicited visitors’ details and look them up.
• Check registration: Roofing contractors in Connecticut must be registered with DCP as “Home Improvement Contractors.” Credentials can be verified using the state’s eLicense system.
• Contact your insurer first: If roof damage is suspected, confirm it through your insurance company before agreeing to repairs.
• Avoid deductible padding: Contractors promising to cover your deductible may be engaging in insurance fraud, which could impact your coverage.
• Read reviews: Look up business ratings and consumer feedback at BBB.org.
• Understand estimates vs. inspections: Estimates are typically free; professional roof inspections cost $250–$300. If using a public adjuster, verify their license with the state Department of Insurance.
• Avoid high-pressure tactics: Reputable contractors allow time for research and do not demand immediate decisions.
• Ask for a warranty: Request a copy of the roofing shingle manufacturer’s warranty before the project begins.
• Get it in writing: All roofing contracts must include the company’s registration number, a project summary, timeline, total cost, payment schedule, and a disclosure of the homeowner’s three-day right to cancel.

Contracts must be signed before work begins, and the permit process should be clearly agreed upon. If a registered contractor fails to complete a project properly, consumers may qualify for reimbursement of up to $25,000 through the state’s Home Improvement Guaranty Fund.

To file a home improvement complaint, consumers can email dcp.complaints@ct.gov or visit online here.