The state Department of Consumer Protection may have a solution for people who lost money when Frozen Ropes closed its doors at 69 Kenosia Ave., the department said in a prepared press release Friday morning.
“New owner Enrico Treglia promises to honor unfulfilled consumer contracts left behind by the former business, and until the end of July, persons will be allowed to take any lessons they purchased at Frozen Ropes but did not receive,” Consumer Protection Commissioner William M. Rubenstein said Friday. “We appreciate that Mr. Treglia has agreed to help these consumers get a fair deal.”
This deal was worked out when three customers complained to Consumer Protection after Frozen Ropes unexpectedly closed in February. They had paid for contracts but didn't receive the lessons.
Treglia’s club will open on June 15th at the same location but with a new name, Sports Academy of Connecticut and New York. Anyone who had an unfulfilled contract with Frozen Ropes should contact Sports Academy of Connecticut and New York with a copy of that contract once the club opens next week.
Customers who experience any problems redeeming their contract may file a written complaint with the Department of Consumer Protection at dcp.frauds@ct.gov.
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