HAYVN Halftime Workshop: Keep Your Customers: Build Your Client Journey & Retention Systems

Hands-on workshop to build the systems, touchpoints, and processes that keep clients longer & generate more referrals with Alana D’Angelica.

HAYVN HalfTime Workshop

IN-PERSON EVENT at HAYVN Darien

Thursday, 1/15/26, 10am-12pm

COST:

• Member: $25 (w/ discount code in members' portal)
• Non-Member: $75

ABOUT OUR SPEAKER:

Topic: Keep Your Customers: Build Your Client Journey & Retention Systems

Featuring Alana D'Angelica, Founder, Alana D'Angelica Coaching & Consulting

Most businesses work hard to attract new customers — but few have a plan to keep them.

This hands-on workshop teaches founders, consultants, and small business owners how to build the systems, touchpoints, and mindset that turn one-time buyers into loyal advocates. Using proven Customer Success strategies—adapted from the tech world to work in ANY industry—you’ll create your own operational playbook for retention, referrals, and sustainable growth.

By the end of this session, guests will walk away with:

• A mapped client journey from onboarding → advocacy
• A clear understanding of where customers fall off and why

Whether you’re a coach, consultant, creative, or service-based entrepreneur, you’ll leave with the exact processes that help small businesses scale sustainably — without burning out or losing clients along the way.

• Practical systems for retention, rebooking, and referrals
• Templates for onboarding, check-ins, offboarding, and feedback collection
• A simple plan to measure the metrics that actually matter (retention, churn, LTV)
• A personalized customer success strategy you can implement immediately