NewPro Files Bankruptcy: Steps CT Homeowners With Unfinished Work Should Take

ENFIELD, CT — The Connecticut Department of Consumer Protection is advising homeowners affected by NewPro's bankruptcy to take immediate steps to protect their financial interests if they have unfinished home improvement projects.

NewPro Operating LLC, a Massachusetts-based remodeling company that advertised window and siding services in Connecticut, filed for Chapter 7 bankruptcy on November 3rd, 2025. The company holds an active Home Improvement Contractor (HIC) registration with DCP.

What Homeowners Should Do

File with the Federal Bankruptcy Court

Homeowners should file as creditors with the Federal Bankruptcy Court by submitting a Proof of Claim form. The form must be filed by the deadline listed in the bankruptcy notice, known as the “bar date.” If no deadline is provided, consumers should file within 70 days of the bankruptcy filing. Once the bankruptcy case is finalized, eligible consumers may be able to recover money through Connecticut’s Home Improvement Guaranty Fund. More information is available at ct.gov/DCP.

File a complaint with DCP

Homeowners are also encouraged to file a complaint with the Department of Consumer Protection. Complaints can be submitted online at eLicense.ct.gov or by email at DCP.Investigations@ct.gov. Instructions for filing a complaint are available at ct.gov/DCP.

“Home improvement projects are costly, stressful, and unpredictable,” DCP Commissioner Bryan T. Cafferelli said. “Homeowners who followed the proper steps should not be penalized. Anyone who paid a deposit and has an unfinished project is encouraged to file with both the bankruptcy court and our agency.”

More consumer protection information is available at ct.gov/DCP.