Survey: Guilford Police Do Good Job Protecting Town, Citizens

GUILFORD CT - The vast majority of the 93 residents who filled out a survey on the Guilford Police Department’s job performance think the cops are doing a good job patrolling the town.

The Guilford Police Department has completed its biennial citizen satisfaction survey. The survey period was from December 10th, 2018 to December 30th, 2018. The goals of this survey were:
-To measure overall agency performance
-To measure levels of police performance
-To measure citizens' perception of officers' attitudes and behaviors
-To measure levels of citizen concerns for safety
-To provide an opportunity for the public to make suggestions for improvement.

The survey yielded ninety-three (93) responses. The results were in large part favorable to agency and officer performance.

The majority of the respondents agreed that their contact with the Guilford Police Department was addressed promptly and that the response time to their complaint was reasonable. Most respondents agreed that the officer(s) responding was professional and courteous. It was also believed by a majority of the respondents that the officer(s) made them feel comfortable during their contact with our agency.

Most respondents reported feeling safe in their neighborhood and within the Town of Guilford. Respondents found that the agency keeps the public well informed of police related incidents, events, or circumstances of public concern or interest.

Most respondents answered that they visit the Guilford Police Department Facebook page and found it to be a helpful resource.

As a progressive law enforcement agency, the Guilford Police Department constantly strives to improve the quality and effectiveness of its operation.

This biennial citizen survey is only one of several tools used to conduct a constant internal review of our agency.

The agency is open to and seeks feedback from the public through other means that include, but are not limited to: personal communication with citizens, calls and letters to the department from concerned citizens, and the department's Facebook page.

Each of these tools serves to help our agency recognize strengths, weaknesses, opportunities for growth, and threats to our agency's ability to remain effective. Both positive and negative feedback from this survey will be used to improve our agency in the near future through training and policy review.

The Guilford Police Department and its members take pride in presenting a positive image of law enforcement to the public. We thank all the respondents for their time in completing this survey to help our agency improve.