Local Business Spotlight Hansen's Flower Shop

This Patch article is sponsored by Hansen's Flower Shop.

Local businesses are the heart of our communities. Patch had a chance to talk with Bruce Minoff, Business Owner, of Hansen's Flower Shop.

Patch: Tell us a bit about your business or organization:
Bruce Minoff: Welcome to Hansen's Flower Shop, a cherished family-owned establishment with over a century of floral expertise. Nestled in our roots is a commitment to excellence, ensuring that every bloom we offer is a testament to our passion for crafting timeless arrangements. Immerse yourself in a world of freshness and opulence as we meticulously curate the most vibrant and lush flowers, transforming your moments into unforgettable experiences. At Hansen's, we don't just provide flowers; we create memories that blossom for generations.

Patch: How long have you been doing business in town?
Bruce Minoff: Proudly Serving Fairfield County since 1920

Patch: What attracted you to the line of work you’re in, and how did you get started?
Bruce Minoff: Being able to spread joy in the community and loving to serve others is a profound source of fulfillment for me. There's a unique and heartwarming joy that comes from knowing that the work I do has a positive impact on people's lives.

Patch: What's the most common piece of advice you give to customers?
Bruce Minoff: Take the time to listen actively to the customer's needs or concerns, Respond promptly to customer inquiries or issues. Quick and efficient responses show customers that you value their time and are committed to addressing their needs. Strive to go above and beyond in delivering customer service. Surpassing expectations can leave a lasting positive impression and build customer loyalty. Equip customers with the knowledge and tools they need to make the most of your product or service. This can include educational resources, tutorials, or guidance.

Patch: What’s the most satisfying part of your job?
Bruce Minoff: The most satisfying part of my job is undoubtedly witnessing the joy on customers' faces and knowing that I played a role in creating positive memories for them. The ability to make a difference in customers' lives and be a part of creating good memories is what motivates and fulfills me each day.

Patch: How would you say your business or organization distinguishes itself from the others?
Bruce Minoff: We distinguish ourselves from other businesses through a combination of our unique qualities and unwavering commitment to customer satisfaction. As a family-owned establishment, we bring a personal touch and a sense of tradition that permeates every aspect of our service. Our deep-rooted values translate into a genuine care for our customers, making their experience with us not just transactional but familial. What truly sets us apart is our dedication to providing the best fresh arrangements. We meticulously source the finest flowers, ensuring that each creation is a testament to the beauty and vibrancy of nature. Quality is not just a standard; it's a promise that we uphold in every bouquet, centerpiece, or floral creation that leaves our shop. Moreover, our commitment to going above and beyond distinguishes us further. We take the time to understand and exceed customer needs, be it a special request, a unique arrangement, or personalized service.