How Tampa Businesses Can Take Customer Experience Next Level

Tampa has a booming economy and has been called by various publications one of the best if not the best city to live in Florida. With all of the economic growth it is time for businesses to take their customer experience to the next level. This factor can lead companies to want to open offices here or even establish headquarters. The businesses in Tampa that are thriving represent the area as a whole and you never know who will be a patron at a business of any size. Taking customer experience to the next level is important as those with expendable income do not always look for the lowest price but look for the best experience. The following are ways to take customer experience above and beyond what consumers demand.

Online Appointment Setting

The ease of appointment setting can impact consumers immensely as not everyone wants to call to reserve a spot at a restaurant or set a meeting with a company. Online appointment setting allows a person to make an appointment at the best time for them instead of a receptionist trying to make the appointment for as soon as possible. With this being said it is also important to reject appointments being made online by those people who have already missed numerous appointments they have booked online. This should be able to be done via a business’ website to make it as easy on a customer as possible.

Waiting Room/Area With Massage Chairs

Whether it is a doctor’s office, restaurant, or any kind of business where a customer might have to wait it is important that they do so while comfortable. Nothing screams comfort like massage chairs as this can help make a long wait seem short. Customers might even look forward to a wait as they could have sore muscles that need to be worked on. This can also reduce complaints from having to wait too long thus allowing customer service to deal with more serious complaints.

Free Water/Coffee While Waiting

Tampa is humid all year and this makes people sweat and become dehydrated without even knowing it. Allowing a customer to hydrate with a free bottle of water can do a couple of things. This can help calm a sweaty and irritated customer down as well as people always enjoy things they receive for free. Coffee is another staple of busy people’s lives so providing this can be extremely convenient for the customer. Avoid serving coffee without flavor as the coffee can reflect back on the business even though it is free whether it is fair or not.

Offer Customer Appreciation Days Weekly

Customers always like to feel appreciated whether it is free donuts supplied or weekly discounts on a specific day of the week. A veteran appreciation day is also a great way to get into good favor with customers. With MacDill AFB in the area this can help boost sales on this specific day as veterans like everyone else love to get a good deal. Take time to schedule out different appreciation days throughout the month to add to the customer experience when visiting the business.
Tampa will continue to boom as far as business goes so make the experience for customers unmatched. The area is experiencing quite a bit of growth so offer customers something that a competitor simply will not, a great experience as well as a high quality product/service.