Hawaii Store Manager receives CVS Health recognition

Brittney “Hoover” Hoover, Manager of the Longs Drugs store at 609 Kailua Road in Kailua, was awarded a 2024 National Paragon Award from CVS Health. The annual Paragon Awards recognize the best of the best among CVS Health’s colleagues and are among the highest honors awarded by the company.

Paragon Award recipients are chosen for their commitment to company values and for their dedication to fulfilling CVS Health’s purpose: bringing our heart to every moment of your health. At the same time, they have demonstrated their ability to deliver outstanding business results, lead their teams to excellence, and make substantial contributions to the communities where they live and work. They are considered role models for the entire company.

A Longs Drugs colleague since 2020, Hoover is a respected manager who is committed to ensuring her stores are organized, well-stocked, and a place where customers want to shop. She is known for demonstrating excellent customer service and for cultivating teams that are customer focused.

Following the devastating Maui wildfires, Hoover jumped into action and helped lead CVS Health’s disaster response. She worked hand in hand with other Longs Drugs store managers and pharmacy managers in the area to ensure impacted colleagues and their families were cared for and supported. Hoover visited emergency shelters to help locate displaced colleagues, set up a food pantry, and delivered donations to colleagues, and arranged and organized medical supply donations to non-profits on the island.

“Hoover lives our company’s values every day,” said Frances Nakoa, District Leader for Longs Drugs. “Whether helping colleagues in need or making sure her customers have the products they’re looking for, Hoover always puts people first. She’s a leader among her peers and a role model for all colleagues. We’re so fortunate to have her on our team.”

Every year, CVS Health honors Paragon Award winners from its thousands of store managers, pharmacists, nurse practitioners and pharmacy benefits management employees. The winners were nominated by their supervisors and eventually voted on by CVS Health’s senior leaders. The 2024 Retail Paragon Award winners are being recognized in October as part of the company’s American Pharmacist Month and National Customer Service Week activities.