Bank of America Opens Customer Assistance Center in Bolingbrook for Distressed Homeowners Throughout Illinois

has opened a customer assistance center in to serve its mortgage customers throughout Illinois. Borrowers will have the opportunity to meet face-to-face with Bank of America home retention specialists to review options for home loan modifications or other alternatives to foreclosure, as well as review loan modification files already in progress.

"Bank of America has assisted more than 40,000 Illinois homeowners with permanent modifications since January 2008, but there is more work to be done," said Tim Maloney, Illinois president, Bank of America. "We recognize the importance of face-to-face outreach, and expect that making ourselves even more accessible to homeowners who are having difficulty making their payments due to economic conditions will have a significant impact on our statewide foreclosure prevention efforts."

The Bolingbrook Customer Assistance Center, the second location in the Chicagoland area and the 50th center nationwide, provides customers facing financial hardship the opportunity to receive personal assistance with their mortgage and home equity loans. The center will be staffed with home retention specialists who will be able to process modification applications from start to finish onsite with full underwriting so many customers can receive decisions onsite.

Bank of America customers can make appointments and get more information on required documentation by calling the center at (630) 296-2500. Home retention specialists are available to meet with borrowers by appointment only Monday through Thursday from 9 a.m. to 8 p.m., Friday from 9 a.m. to 6 p.m. or Saturday from 9 a.m. to 1 p.m.

Since Bank of America opened its first customer assistance center in 2009, more than 84,000 homeowners, including 3,500 in Illinois, have received assistance through these centers.