I-PASS Software Glitch Causes Unneeded Charges, Refunds

I-PASS users take note: A glitch in the system Friday may have led to unnecessary charges and refunds on accounts, according to the Illinois Tollway Authority.

The I-Pass system encountered a software issue that started a cycle of charges and refunds to accounts that were scheduled for automatic replenishment, according to the Tollway. I-Pass customers may notice unnecessary charges and refunds to debit or credit cards.

“We are currently working to ensure that all I-PASS automatic replenishment accounts have been correctly refunded,” The Tollway said in a news release. “We are also working with our banks to ensure that customers do not incur overdraft fees as a result of this computer problem.”

The Tollway issued an apology to I-Pass users and urged customers who may have been surprised by this account activity to call the customer call center at 800-UC-IPASS with any questions about their accounts.