Will-Grundy Crisis Line Closing Nov. 30 After 44 Years

WILL COUNTY, IL — The Crisis Line of Will and Grundy Counties will shut down on Nov. 30 after 44 years of helping countless residents address physical, safety, and health needs. However, to fill the void, the United Way of Will County will lead a coordinated initiative to establish a locally curated social services and information network, commonly referred to as "2-1-1."

Crisis Line decided to close its doors after years of financial hardship, declining revenues and resources, and other logistical challenges.

"We were very sad to make this decision," said Crisis Line Executive Director Michele Batara. "Unfortunately, we cannot continue to operate with the resources we have available now."

United Way Interim CEO and President, Sarah Oprzedek, praised Crisis Line for its work over
more than four decades.

"Over the years many thousands of people called Crisis Line during their darkest moments of
need and their team did tremendous work to support those individuals and families, and our
whole community," she said. "It is impossible to quantify the amount of good that the Crisis Line did for our community. We cannot thank them enough."

Oprzedek said those needs continue and are even more challenging now. That is why United Way is leading the work to expand, modernize, and strengthen the kinds of services Crisis Line has provided.

United Way staff have identified both short and long-term benchmarks. The implementation for the integrated, cross-sector vision could take 12-18 months, Oprzedek said.

United Way staff have already started conversations with several county governmental and
support service leaders about partnering in a new "2-1-1" system. They are also researching and
talking to leaders of other regional and large municipal "2-1-1" systems.

"As a community-wide leader and resource, United Way is uniquely positioned to help create a
new and improved support system to support our families, friends, and neighbors in their time of
need," Oprzedek said.

Will and Grundy County families will still be able to get the support they need during the upcoming holiday season and ongoing pandemic by visiting willfinduhelp.org for community resources.

Anyone needing 24/7 emotional and mental health support, and/or suicide prevention and intervention, should call the National Suicide Prevention Lifeline at 1-800-273-8255(TALK).