UPDATE: Dispatcher Talks About Boy, 4, Who Saves Urbandale 'Mommy' with 911 Call

Urbandale police on Friday released the emergency tape of a 4-year-old boy, who dialed 911 and then followed instructions to help rescuers get to his unconscious mother.

The call came in to Polk County Dispatch shortly after 1 p.m. on Thursday. At one point the boy says, "My mommy's in trouble. My mommy's passed out."

Responders arrived at the scene nearly 15 minutes after he dialed 911. His mom is OK.

In the recording, the boy tells Polk County Dispatcher Maggie Brodeur that his mommy is hot and that she was trying to get some orange juice before she passed out, suggesting that she was going into diabetic shock.

"My mommy doesn't feel good," the boys says.

"Where is your mommy at?" the dispatcher asks.

"She's in Iowa," he says. "Do you know where Iowa is?"

The boy gave Brodeur his name and his mother's name several times, but he was difficult to understand. 

Overall, the boy is fairly calm, and Brodeur tries to keep him that way, such as in this part of the conversation.

"There's nobody here to take care of her," the boys says.

"You are going an excellent job did you know that?" the Dispatcher reassures him. "You are doing a really, really good job and we've got somebody on the way to help you."

"It's just me and my mommy and nobody else," he replies.

Brodeur spent the last few minutes of the call trying to get the boy to go outside to flag down rescuers who were on his block, looking for the house.

Dispatcher: "Can you hear the police sirens?"

Boy: "I think a bad guy's coming."

Dispatcher: "No, no! The good guys are coming. They're coming to help your mommy."

Boy: "Okay."

Brodeur was unable to convince the boy to open the door and go out to signal rescuers. At one point you can hear him shouting from inside the house: "I'm here! My mommy needs help!" 

He apparently believed he should not open the door to strangers, Brodeur said.

Eventually the boy hands the phone to a medic who talks to Brodeur and you can hear the relief in her voice.

"Excellent. You found her. Thank you so much! All right, bye-bye," she  says before hanging up.

Urbandale police have asked that the family not be identified, but pokesman Randy Peterson said his department and the sheriff's department met with them today.

Brodeur spent much of the call trying to get the boy to help her identify his house while her colleagues were looking at photos of houses in that block on the Polk County Assessor's website. Because the child did not call on a land line, dispatchers had to work hard to identify the address through various efforts.

Brodeur asks him what color his house is, and what color the door is. She asks him the color of his mom's car, which is parked outside and even tries to get him to go outside to read the license number.

At one point, her colleagues are matching the boy's description to a photo on the assessor's website, so Brodeur asks the the boy whether he has a flag pole and a basketball hoop at his house.

"It kept pinging on a park," she said, noting that there probably was a cell tower in the park, so dispatchers knew he was within a five-mile radius of the park.

From there, they could narrow the location down using global positioning system coordinates. She said they were able to locate the Urbandale block in which he was calling from and were trying to identify which house he was in.

Brodeur, interviewed Friday, said that in 17 years as a dispatcher she's never had to deal with a child who was calling for help for a parent. "Usually when you talk to a child it's because they accidentally dialed 911 or are playing with the phone."

Brodeur commended the boy for being very courageous and calm on the phone. "I had a better conversation with him than I do most of the people who call 911," she said.

Peterson said that a pizza and game parlor across the street from the police department, donated dinner and free games for the family, and he got more gifts and praise from the two departments, Peterson said.

"He's excited," Peterson said. "He's a normal 4-year-old boy, ready to keep on going and playing."