FirstLight HomeCare Receives National Certification

FirstLight HomeCare in Urbandale, IA has completed and received its Trusted Provider certification from Home Care Pulse with a 97 percent satisfaction rating. Home Care Pulse, a company that measures client and employee satisfaction, created the certification program to measure key satisfaction aspects of its in-home care delivery as well as the level of satisfaction of the caregiving staff. As a certified Trusted Provider, FirstLight of Des Moines has met Home Care Pulse’s high standards of client satisfaction. FirstLight of Des Moines is owned and operated by local residents Robert and Andrea Houk.

The Home Care Pulse certification requires an agency to be reviewed monthly and includes the evaluation of areas such as loyalty, benchmarking improvements, client interviews, caregiver performance, caregiver morale, agency incentives and caregiver rewards to name a few. Certified agencies, like FirstLight of Des Moines, are committed to providing quality in-home care to their clients and place high priority on client satisfaction. This certification recognizes FirstLight of Des Moines as a dedicated agency, committed to client and family satisfaction and quality assurance.

“We are extremely pleased to receive this certification from Home Care Pulse for our client satisfaction,” said Andrea Houk. “At FirstLight of Des Moines, we strive to build relationships among caregivers and clients, and work hard to make sure that our clients receive quality care while remaining independent. We are looking forward to continuing to provide exceptional non-medical in‑home care to the residents of Des Moines.”

To learn more about FirstLight HomeCare of Des Moines, visit DesMoines.FirstLightHomeCare.com or call 515-212-2100.