Kids & Family
National Grid Ordered To Fix "Severe Billing Errors" Affecting Thousands Of Massachusetts Customers
DPU said 35,000 gas customers received multiple bills simultaneously; some were on the hook for up to six months' worth of bills at once.
April 1, 2025
The Department of Public Utilities is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.
Find out what's happening in Across Massachusettsfor free with the latest updates from Patch.
The agency says about 35,000 gas customers did not get their monthly gas bills after Nov. 1 because of a billing system error, and then later they received multiple bills at once. And there are about 3,000 customers who still have not gotten any delayed gas bills and they were set to be on the hook for up to six months' worth of bills.
DPU said this wasn't fair to those customers because they didn't get a chance to see that their bill was high and then limit their usage.
Find out what's happening in Across Massachusettsfor free with the latest updates from Patch.
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