"Holding My Money Hostage" Mass Save's Rebate Mess Infuriates Customers

By Cheryl Fiandaca, CBS Boston

November 8, 2023

BOSTON - Massachusetts set a goal to retrofit 80% of homes and buildings in the state with energy-efficient systems by 2050. As an incentive, the Mass Save program offers substantial rebates to homeowners who invest in environmentally friendly heating and cooling systems.

But, despite several I-Team investigations and promises to improve, the program continues to be plagued with problems and what some say is the "Mass Save Mess."

Grant Coscia's Canton home is now equipped with zippered insulation that helps the heat stay in during the winter and keeps the cool air inside during the summer. Grant tells the I-Team he installed an energy-efficient heat pump in his attic that works as both a heating and cooling system with, "just a click of a button."

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