Frequently Asked Questions Regarding CodeRED

The following was submitted by the North Reading Police Department:

Here are some questions that people frequently ask regarding CodeRED:

1.        I received a CodeRED call, does that mean I am in the CodeRED database?

        Yes.  If you would like to submit additional information, such as cell phone numbers, text and email information, you must visit www.nrpd.org and click on the CodeRED Logo. CodeRED always de-duplicates by phone number, so if you are unsure if you are registered, you should just submit your information again. This will ensure you are in the database! 

2.       Why did CodeRED call me several times?

 If there is no answer and you do not have an answering device, the number will be attempted up to three times. 

3.        It called me but no message played.

       If you answer and do not say hello, CodeRED will not begin playing automatically. It is trying to determine if it has reached a live person or answering device. If you do not say anything, it will hang up and retry the number in the next pass of the non connected numbers.

4.      Why did it leave only part of the message on my answering machine? CodeRED will leave a message on an answering device. There are many different brands and types of capturing devices for leaving a message. Occasionally something about the answering device or the beep of the device causes the system to think it has reached a live person and begins playing the message. When the message is left, it only leaves part of the message. You can call back the 866-419-5000 and receive the entire message. This does not happen often. We are calling approximately 23,000 records. There is a chance that you may get a few of these.

5.      Why does my phone ring once and hang up? It has called me twice and won’t let me answer it.

 If you have a ring back tone, which plays a song instead of ringing, the system will interpret this as an Operator Intercept and hang up, only to retry the number. You have two options. You can remove the ring back tone or you can contact your cell phone provider and request that the phone number 866-419-5000 for CodeRED bypassed by this feature.