Townsend Hotel Names Jason Hawkins Director of Front Office Operations

Birmingham's announced on Friday the recent addition of Jason Hawkins to its leadership team in the role of director of front office operations. The announcement was made by Peter Wilde, The Townsend’s managing director. 

In his role as director of front office operations, Hawkins is responsible for management of all aspects of guest services, including front desk, reservations, bellmen, concierge and valet staff. In addition, he is the lead point of contact for all in-house guests, as well as ensuring the highest level of service for all of the hotel’s VIPs, sports teams and entertainment group guests.

Hawkins brings a variety of experience to his new role at The Townsend Hotel. Most recently, he served as task force general manager for American Hospitality Management Inc., traveling the Midwest region on several assignments, including serving as general manager at six hotels and administering task force projects at five additional properties. Prior to that, Hawkins served as front office manager for Staybridge Suites in Okemos, MI. 

“Jason exemplifies The Townsend’s commitment to exemplary guest services, and thrives on the challenge of exceeding our customers’ expectations,” said Wilde. “We are fortunate to add Jason to The Townsend team, and are confident that our guests will appreciate his dedication and attentiveness to all of their needs.”

Hawkins, a St. Clair Shores resident, earned a Bachelor of Arts degree in Hospitality Business from Michigan State University, and currently serves as his graduating class’ liaison for the Evans Scholars of MSU.