St. Paul Cyberattack: What’s Down, What’s Open, And How To Reach The City

SAINT PAUL, MN — More than a week after a major cyberattack hit St. Paul's digital infrastructure, residents are still experiencing widespread disruptions to city services and online access.

Online payment portals remain offline, library internet is unavailable, and several city departments continue to operate without full access to internal systems, officials said.

While 911 and emergency services remain unaffected, the city is urging residents to use email instead of phone calls for most non-emergency matters due to ongoing delays on phone lines.

Last week, Gov. Tim Walz activated the Minnesota National Guard’s Cyber Protection Team after the breach overwhelmed the city’s internal response capacity. The Guard is still working alongside city IT staff to restore full functionality and implement new protections.

There is still no timeline for when all systems will be back online.

What's Impacted

• Online Payments: Still down across city departments, including water services and utilities. No late fees will be charged during the outage.
• Libraries: All branches are open, but public Wi-Fi, internet access, and printing are offline. New library cards cannot be issued, and borrowing activity won’t appear in user accounts until systems are restored.
• Garbage Billing: Residential garbage bills for April–June were mailed August 1. Payments are being handled through a third-party vendor, not the city’s main system. Bills are due September 1.
• Recreation and Parks: Rec centers, outdoor pools, and the Como Zoo are operating normally, but cash is required at many locations.
• Impound Lot: Open but cash only at this time.

City Warning: Watch for Fake Invoices

City officials are also warning residents about fraudulent emails and invoices pretending to come from the City of Saint Paul. If you're unsure of the source, do not click on links or attachments.

More info on how to spot a scam: stpaul.gov/prevent-fraud

Contacting the City

For non-emergency assistance, use the following department emails:

• General inquiries: InformationAndComplaints@ci.stpaul.mn.us
• Garbage & recycling: garbage@ci.stpaul.mn.us
• Fire (non-emergency): FireEvents@ci.stpaul.mn.us
• Storm debris: Forestry@ci.stpaul.mn.us
• Public Works: publicworksinfo@ci.stpaul.mn.us
• Parks: ParksCustomerService@ci.stpaul.mn.us