Need MTA Info? Call 511

The MTA's recently unveiled a new 511 travel information line in conjunction with NYSDOT in order to give New Yorkers a one-stop line for help with any MTA-related issue or question.

The agency is joining the State Department of Transportation, which already employs 511 as an informational resource about roads and bridges, traffic and congestion, ferries and public transportation. The NYSDOT is covering the costs of adding the MTA to the 511 service.

"Customers now have a single phone number for all transportation-related questions," MTA Managing Director Diana Jones Ritter said in a statement on its website.

Indeed, the MTA's reduced what had been an array of 117 separate public phone numbers into a single, easy-to-remember, three-digit number in order to deliver on a commitment to streamline and simplify customer service, the agnecy further noted.

New Yorkers could still call 511 for information about roads and bridges, traffic and congestion, ferries and public transportation run by other agencies. But now the 511 service will now direct MTA customers through a single portal with an interactive voice response system connecting to customer service and travel information for all MTA agencies.

"511 has proven to be an invaluable information resource for highway traffic conditions," said NYSDOT Commissioner Joan McDonald in the same statement. "The NYSDOT is thrilled to be partnering with the MTA on this customer service enhancement, which makes it easier for MTA customers to obtain information. Transit riders will be able to turn to 511 for their traveling and commuting needs."

For transportation information, call 511 or visit 511NY.org. Access-A-Ride customers should continue to use their existing phone numbers: 877-337-2017 or 718-393-4999.