Riders Can Scan QR Code To Clean Bathroom Stalls In LIRR Stations: MTA

NEW YORK CITY — The MTA has announced a new program that will let riders of the Long Island Rail Road report an issue with a bathroom stall in real time.

The railroad expects to have the system up and running in early July.

Posters will be installed in public restrooms with a specific QR code for each station. Riders can scan the code will be able to select an option to report, including: bad odor, toilet needs cleaning, sink needs cleaning, floors or walls need cleaning and out of toilet paper, towels or soap.

There is a section for additional comments where customers can add a photo of the specific issue. Once they submit their survey, a system alert is generated and sent to the cleaning team for that location and a team member will respond, officials said.

Once the cleaning team completes the cleanup, there is a link for them to click so LIRR can close the open ticket.

LIRR staff will collect and analyze data from received surveys to help identify efficiencies within the cleaning operation and will adjust cleaning schedules and manpower needs for maximum bathroom coverage.

"The LIRR is laser focused on providing our customers with the best experience every time they ride the railroad and having a clean, functional, and well stocked bathroom is a major part of that,” said LIRR President Rob Free. “This new system makes it easy for customers to contact the LIRR in real time to report a bathroom issue and helps our stations department react quickly and efficiently with a solution.”