T-Mobile Outage Leaves Many Without Service: Report

NEW YORK CITY — T-Mobile customers in major cities across the nation lost cellphone service Friday evening, according to social media reports and an online service tracker.

About 1,000 people from New York City, Washington D.C., Boston and Philadelphia reported to Outage.Report between 5 p.m. and 6 p.m. that cellphone service was down and that number had spiked to nearly 5,000 by 7 p.m., according to DownDetector.com.

The outage tracker maps showed service problems were clustered in the East Coast but also appeared as far south as Miami and as far West as Seattle.

A source close to T-Mobile said the problem had been resolved by 7:30 p.m.

The T-Mobile press office did not immediately respond to Patch's inquiry about how many people were without service or what the problem was. T-Mobile CEO John Legere took to Twitter to apologize for service outages, but did not provide specific details about the problem.

T-Mobile is one of nation's largest cellphone provider with 79.7 million customers and a reported profit of $43.3 billion in 2018, according to a company fact sheet.

The outage quickly earned its own hashtag on Twitter, where customers from across the coast went to complain about the lack of service or information about when it would be restored.