Major Verizon Outage Ongoing In PA

PHILADELPHIA, PA — Verizon customers across Pennsylvania continue to experience disruptions to their wireless voice and data services Wednesday afternoon. According to Downdetector, a website that collects user-submitted reports of outages, the Philadelphia region is among the areas most impacted by the Verizon outage.

Area residents are reporting they've been without service for several hours.

Verizon acknowledged the issue publicly on Wednesday afternoon, posting a statement on X regarding the service disruption.

"We are aware of an issue impacting wireless voice and data services for some customers," Verizon said on the social media platform.

The company said its engineering teams were actively involved in addressing the problem.

Here is the full tweet:

Other areas where significant outages were reported include New York City, Miami and Atlanta.

In a follow up tweet an hour later, Verizon said: "Verizon engineering teams are continuing to address today's service interruptions. Our teams remain fully deployed and are focused on the issue. We understand the impact this has on your day and remain committed to resolving this as quickly as possible."

On a Downdetector chat thread for the Philadelphia region, many residents were reporting outages lasting several hours. Outages were logged from Center City to Bucks County, according to the thread.

"Not able to send or receive text from other Verizon customers in 19130 at 1:08pm.," one user reported. 19130 is a Philadelphia ZIP code.

"I've been stuck in SOS mode all afternoon since about 1:00 PM EST," another frustrated Verizon customer in the Philadelphia region shared. Their specific location was not reported.

Downdetector showed that Verizon customers began to report issues with their service around noon. Reports appeared to peak at more than 175,000 by 12:30 p.m. — but still remained elevated later into the afternoon, sitting at nearly 57,000 as of 3:30 p.m.

Impacted users said their phones were in “SOS” mode or had other no signal messages. In cities like New York, alerts were sent out warning that the outage may disrupt 911 calls — urging residents to try landlines and devices from other carriers, if available, or visit a local police or fire station in-person in case of an emergency.

A handful of outage reports for other carriers also bubbled up on Wednesday — but companies like T-Mobile and AT&T quickly confirmed online that their services were operating normally. Both suggested that their customers may be encountering issues contacting people with Verizon's service, however.

The Associated Press contributed reporting

This is a developing story and will be updated.