Horsham Call Center Acquires Company

A Horsham-based call center handling health care, pharmaceutical and consumer packaged goods customer inquiries has expanded its capabilities, according to an announcement Monday.

Telerx, which is headquartered on Dresher Road in Horsham, acquired Little Falls, N.J.-based Sentrx Safety Solutions, a drug safety outsourcing service company. Telerx Spokeswoman Ela Voluck said the purchase price was not being disclosed. 

Telerx will retain Sentrx’s approximately 100 employees and executive leadership, and will gain the company’s client portfolio, according to the release. Voluck told Patch that Sentrx employees would remain in New Jersey and would continue to work remotely handling customer questions pertaining to drug safety.

The acquisition will not create additional jobs in Horsham, Voluck said. Rather, Sentrx employees are being "brought into the fold," she said. There are 389 Telerx employees in Horsham and approximately 1,700 in all locations, according to Voluck. 

While Voluck declined to say which companies outsource their customer calls to Telerx and Sentrx, she said the merging of the two companies results in a "positive impact" for pharmaceutical and health care clients.

"It enhances the capabilities," she said. "It's one more service that they can offer."

Linda Comp, Senior Vice President and General Manager of Telerx’s Pharmaceutical and Health care business unit said the acquisition enables the company to "provide a full suite of drug safety solutions to the pharmaceutical and biotechnology marketplace.” 

Linda Schellenger, Telerx president, said pharmaceutical and health care industries are "undergoing unprecedented change."

“Specialized services such as those provided by Telerx will grow in importance as entities within these industries work to meet new regulations,” Schellenger said. “We are confident that our acquisition of Sentrx will position us for faster growth and enable us to better serve the needs of our clients.”

According to Michael O’Gorman, Sentrx CEO, the company is "excited to be part of Telerx."

“By integrating our services and technologies with a company which has been successful in the health care space over the past 33 years, we will be able to more competitively offer the most comprehensive portfolio of services to a wide range of pharmaceutical companies and health care providers,” O'Gorman said in the release.