PLCB Double Billed Customers

The Pennsylvania Liquor Control Board reports that it double billed customers who used a credit card to make purchases over the Thanksgiving holiday.

The PLCB says in a release that they became aware Feb. 28 of the duplicate billings on purchases made from Nov. 23 (Wednesday) to Nov. 28 (Monday). The error impacted in-store purchases only according to the PLCB statement. No online purchases were affected.

As of March 1, the PLCB says duplicate billings were reversed and that the credit could take three to 10 days to appear after being processed by the banking institution.

“The Liquor Control Board sincerely apologizes for the error and any inconvenience this may have caused its customers.” -PLCB Statement

Customers who had a duplicate billing and have not seen a credit in their accounts after this time should call 855-353-2827, a toll-free number set up by PLCB and dedicated to assisting customers with questions or concerns related to the duplicate billing incident.