Win $100 Through Philly Water Department Survey

PHILADELPHIA — The Philadelphia Water Department is offering residents a chance to win $100 in one simple way.

For the 10th consecutive year, the Philadelphia Water Department is partnering with ImpactED at the University of Pennsylvania to conduct an annual comprehensive customer satisfaction survey.

The survey is designed with the goal of better understanding residents’ opinions, behaviors, and preferences as they relate to topics such as drinking water habits, water quality, billing, customer service, water infrastructure, and overall perceptions of the department.

Philadelphia residents 18 or older who are not city employees can enter a raffle to win $100 after completing the survey.

The survey is available online here.

The survey is available in English and Spanish and takes approximately 10 minutes to complete. Answers and personal information will be kept completely confidential. No one should take the survey more than once.

Participants with questions can contact (215) 650-7544 or email PhilaWaterSurvey@gmail.com.

Since launching in 2016, more than 43,000 survey responses have been recorded, including more than 8,000 individual participants last year alone.

The Water Department — which is operated by the City of Philadelphia and funded through water bills — provides drinking water, wastewater, and stormwater services for approximately 1.6 million residents. It also protects and restores waterways, and maintains more than 25,000 fire hydrants.

The survey is weighted to compensate for sample designs and patterns of non-responses that might bias results.

Based on customer feedback from previous years, PWD has expanded the popular e-billing service, MyPhillyWaterBill, and has boosted its social media and online presence while maintaining traditional methods of communication, such as mailings.

Additionally, every year, the annual Water Quality Report is refined based on survey responses.

Data has also helped us improve construction and water quality communications.

Through this survey, customer research into drinking water behavior has even inspired new programs and initiatives, including:

• Philly Water Bar, a relationship-building tool and interactive platform that educates and engages the public around Philadelphia’s top-quality tap water.
• Drink Philly Tap, a pilot project with the University of Pennsylvania and other community partners.
• Drink More Tap, an art and water education campaign created with Mural Arts Philadelphia.