Fred Beans Ford of Boyertown Earns 17th Ford President’s Award

Boyertown, Pa. (March 29, 2021) – For an extraordinary 17th time, Fred Beans Ford of Boyertown is among an elite group of Ford and Lincoln dealerships to receive the President’s Award from Ford Motor Company.

“This award belongs to all 108 Fred Beans Ford of Boyertown team members working in sales, service, parts, collision and detail,” said Dennis Malloy, general manager/partner of Fred Beans Ford of Boyertown. “Each of us, regardless of our role, works to provide customers with exceptional service and maintain that commitment to putting customers first, year-after-year. I could not be more proud of our team.”

The President’s Award was established in 1998. Dealers become eligible through survey responses from customers related to their sales and service satisfaction. For the 2020 President’s Award program, Fred Beans Ford of Boyertown placed first in the East Market for satisfaction among service customers.

“Earning the 2020 President’s Award is especially telling of our company-wide commitment to customer service, because we were challenged over the past year to find new ways to interact with customers due to the pandemic,” said Fred Beans, founder of Fred Beans Automotive Group. “We moved quickly and thoughtfully to develop new processes that put customers’ safety and comfort first, from adapting new cleaning and disinfecting procedures to modifying sales processes to avoid contact and even launching the digital retailing platform called the Fred Beans ExpressWay. The customer response was overwhelmingly positive and validated the steps we took to ensure they would continue feeling good about doing business with us.”

Fred Beans Ford of Boyertown is among just 10% of Ford dealerships nationwide to earn the 2020 President’s Award. The dealership’s 17 wins puts it in an even more exclusive group of repeat winners. In fact, only five out of 111 Ford dealerships in the Philadelphia Region and 21 out of 494 in the East Market have earned the President’s Award 17 times. And, out of Fred Beans Ford of Boyertown’s 17 awards, eight of them have been presented in recent consecutive years. This is a winning streak that only two dealerships in the Philadelphia Region and six in the East Market have achieved.

“The pursuit of excellence is not for the faint of heart – it requires passion, tenacity and, of course, hard work. This prestigious President's Award salutes those top-performing Ford and Lincoln dealerships that embrace these philosophies, achieving among the highest levels of customer satisfaction – in both sales and service – in automotive retailing,” said Richard Terrel, sales operations manager in the Greater Philadelphia Region with Ford Motor Company.

Including the Boyertown location, Fred Beans operates seven Ford dealerships. The automotive group added its seventh operation as recently as 2020, with a new location in Exton, Pa. Beans' own desk is on the showroom floor of Fred Beans Ford of Doylestown. He has long had confidence in the Ford brand and the quality of Ford vehicles. His relationship with Ford has also included serving on the Ford Motor Co.’s Process Improvement Panel and the Advisory Committee for retail standards.

About Fred Beans Automotive Group
Fred Beans Automotive Group, family-owned and -operated, is one of the largest, privately owned automotive groups in Pennsylvania. Headquartered in Doylestown, the company employs nearly 1750 individuals and encompasses 21 dealerships, 18 brands, six franchised CARSTAR collision centers, two AutoExpress locations, four AutoRent locations, commercial truck sales, and the largest dealer-owned parts operation in the country. The company established the Fred Beans Charitable Trust in 2000 to give back to the community, prioritizing organizations whose focus spans youth and education, human services, arts and culture, and community development. In both 2019 and 2020, Fred Beans Automotive Group was placed on the Philadelphia Business Journal’s Best Places to Work list and, in 2019, was recognized among the Philadelphia Inquirer’s Family-Owned Business Award winners. Fred Beans was among the Most Admired CEOs named by the Philadelphia Business Journal in 2019. Learn more at https://www.fredbeans.com/.