Texas Woman Gets Alarming Notification From Her Ring. Then She Cautions Against Installing These In Your Home

A woman says she had a terrifying experience using a Ring doorbell. She believes it captured a robbery at her home.

Alexandra (@catscraftsandcrying), who lives in Texas, shared her story as a cautionary tale she calls both “embarrassing and terrifying.”

She says she and her husband were about 30 minutes from home when they got a motion alert. Looking at the live feed, they saw people at their door—and then apparently inside their house.
“Oh my God, people just broke into our home,” Alexandra says was her immediate reaction.

She called 911 and rushed home, trying to warn the intruders via the Ring camera that the police were on the way. Alexandra says she even saw them steal her grey couch in broad daylight.

“It feels like such an invasion of privacy to have strangers in your home,” she adds, noting she was also worried about her pets.

By the time she arrived, the supposed thieves were gone. The footage had stopped mid-action, leaving her and the police to assess the scene.

As of this writing, Alexandra’s video had racked up more than 16,900 views.

What Happened Next?

Once Alexandra and her husband arrived, the police were already on site. Officers searched the home and gave them the all-clear, asking what was missing.

Immediately, Alexandra noticed her couch was still there, along with everything else.
“It doesn’t look like anyone’s been in our house,” she says.

She showed the officers the Ring footage, which they agreed looked strange. An officer noticed the angle was off, prompting Alexandra to talk to her neighbor, who revealed they had sold a couch on Facebook Marketplace that day.

“Somehow our app connected to our neighbor’s doorbell, so we were seeing their footage,” Alexandra explains. “We were seeing their video stream and not ours.”

She says all the houses in her neighborhood look similar, and grainy footage made it easy to confuse them. In her panic to confront the supposed thieves, she says she overlooked the small details that would have tipped her off. And to make matters worse, Alexandra says her neighbor’s couch looked almost identical to hers.

“I don’t know how it happened,” she says. “Not ideal. Pretty terrifying, actually.”
She finished the video with a warning for others. “Be careful, I guess, and make friends with your neighbors,” Alexandra adds.

Glitches With Ring Cameras

It’s not immediately clear why Alexandra’s Ring camera showed her her neighbor’s footage. Some Redditors have surmised they’ve had neighbors intentionally mess with their Ring camera and the footage it captures, but it doesn’t seem that’s what’s happening in Alexandra’s case.

Indeed, if your Ring app suddenly shows what appears to be your neighbor’s camera, there are a few likely explanations, none of which are as nefarious as they sound.

In Alexandra’s case, the culprit could be an accidental shared-user invite that linked the wrong device to your account. Or it could be that her Ring account is experiencing security issues, like someone gaining access to her Ring or Wi-Fi login.

If you find yourself in this situation, try checking the list of shared users tied to your account and removing anyone you don’t recognize. From there, update your Ring password and double-check that two-step verification is enabled.

And if the issue keeps popping up after that, it’s probably time to contact Ring support. They can dig into your account, see whether anything looks off, and help lock it down properly.

Ring Mishap Weirds Commenters Out

People watching Alexandra’s video sounded just as stunned as she was, with several saying they’d never even heard of a Ring glitch like this before.

“Omg whatttt?! This is wild,” one woman reacted.

“Girl. What?! That’s nuts,” another chimed in, before adding, “I’m glad y’all were not getting robbed, though!”

A third viewer flagged a more unsettling angle. “Omg… insaneee! What if you had cameras inside your house? And someone else had access,” they wrote. “This glitch needs to be addressed fr.”

Others echoed the disbelief.

“This is WILD!!!” one person exclaimed, while another said, “That’s insane! How stressful.”
Some commenters went a step further and tried to play armchair tech support.

“Is your neighbor’s Ring camera connected to yours?” one person wondered.

Alexandra replied directly, explaining, “I don’t think so, when the police were talking to them, they said they had never set up their Ring camera, so I don’t think they even have an account or the app.”

Another commenter floated a different theory, asking, “Did one of you (you or the neighbors) somehow get connected to the same WiFi? (Yours or theirs?). I think it partly depends on the home network the Ring is connected to. Maybe you’re accidentally on their WiFi? This is so crazy!”

Alexandra responded again, admitting there were still plenty of unknowns. “Not sure, I imagine theirs connected to our WiFi for it to work, but I honestly have no idea.”

Patch has reached out to Alexandra via a direct message on TikTok and to Ring via email.

@catscraftsandcrying