BBB Delivers 'F' Rating to Mercer Island Ticket Broker

The Better Business Bureau of Alaska, Oregon and Western Washington is warning consumers that Mercer Island online ticket broker SongTicketing.com has misleading sales practices, excessive fees, inaccurate data and delivery issues.

Customers told the BBB that they thought they were purchasing tickets directly from venues or well-known ticket brokers, but later discover that they are actually purchasing from SongTicketing.com.

Some complainants tell BBB that tickets are substantially marked-up, include exorbitant fees—usually for shipping or processing and show the wrong seats or sections. the tickets also feature incorrect names or other customers’ names and sometimes never arrive or are missing from the will-call window.

Those hit with show cancellations claim that getting refunds can be challenging.

BBB serving Alaska, Oregon and Western Washington gives the company an “F” rating for failing to respond to 41 of 76 complaints. SongTicketing.com is not a member of the BBB

Attempts by Mercer Island Patch to reach SongTicketing.com were unsuccessful, followed each time by a recorded greeting and message instructing callers to leave a message for a return call or contact the business via email.

"Please note, all sales are final, as stated and agreed to in the terms and policies of the agreement — There are no cancelations, exchanges or returns," states the recording.

According to it's website, SongTicketing.com is located at residential home at 6021 SE 27th Street. The home owned by resident Paul Y Song, according to King County property records.

The BBB offers these tips to avoid becoming a victim of unscruplous ticket brokers:

Don’t sit right away. Be wary of limited supply claims. Comparison shop for availability and fair market rates. View seating charts to avoid non-existent or pre-sold seats.
Don’t get ticked off. Carefully review policies, terms and conditions before buying—particularly on show cancellations and refunds. Check contact pages for full details and call before making purchases. Look out for site security and last-minute fees on check-out screens.
Don’t go broke with bad brokers. Avoid sellers that only accept cash or money-transfers. Credit cards make it easier to contest fraudulent charges.

For more information about the Better Business Bureau and online ticket brokers, visit bbb.org or the National Association of Ticket Brokers at narb.org.

(Ed. Note: The information in this article was taken from a BBB of Alaska, Oregon and Western Washington press release.)