Waukesha KFC Fryer Breaks, Customer Upset Over 40 Minute Wait

WAUKESHA, WI — Police were called to the KFC in Waukesha this week after the restaurant's chicken fryer broke, resulting in an upset customer.

According to police call logs, a Waukesha police officer responded to the KFC restaurant at 331 W. Sunset Drive at just before 6:30 p.m. on Nov. 20 over an issue with a customer.

Police said police were called because a customer had been waiting for more than 40 minutes for food, and an argument ensued between the customer and the employees over his lengthy wait.

Police told Patch that the customer did not speak English well, and became embroiled in an argument with staff.

According to police call logs, KFC staff tried to explain that the restaurant's chicken fryer had broken when the customer tried ordering his food, which was the reason for the long wait. The explanation did not prove to be successful, leading to an argument.

Police said a fellow customer tried to buy chicken for him, but was similarly rebuffed when it was reiterated that the restaurant's chicken fryer was inoperable.

According to police, the customer was refunded his money and left the restaurant. The person who tried buying chicken for him was not welcome back to the restaurant over a confrontation with staff related to the issue, police reported.