'It's Been Hell;' Travelers 'Beyond Frustrated' By Ongoing Southwest Airlines Cancellations

CBS San Francisco

December 28, 2022

Southwest canceled another 60% of its flights Tuesday after days of worsening holiday travel woes, with federal airline regulators pledging to investigate.

The winter storm that disrupted travel plans over the weekend and created an epic pile-on of flight cancellations for Southwest Airlines left the carrier's passengers "beyond frustrated," as one put it to CBS DFW. Thousands of families were stranded, with some waiting days to board planes.

Now, two Democratic senators are calling on the carrier to make travelers whole with "significant monetary compensation for the disruption to their holiday plans."

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